Website: Care My Website (https://caremywebsite.com/)
Effective Date: 01-08-2026
Last Updated: 05-09-2026
Contact: hello@caremywebsite.com | +91-789-198-1313
We want customers to feel comfortable working with us. Because website maintenance and technical support involve time, access, monitoring and work performed for a specific website, refunds depend on the type of service and whether the work has already been completed.
If you are on a monthly care plan, you can cancel according to the cancellation terms shown at checkout or in your service agreement. Cancellation normally stops future billing; it does not automatically refund work or service time already provided.
If we have already completed maintenance, security work, updates, support, recovery, monitoring or other agreed work before a cancellation request, the amount covering that work may not be refundable.
For one-time projects or custom technical work, refunds are generally considered based on the work completed, time spent, third-party costs and the terms of the relevant proposal or agreement.
If you believe you were charged twice or charged the wrong amount, contact us as soon as possible with the invoice or payment details. We will review the issue and correct a genuine billing error where appropriate.
If you believe a service was not delivered as agreed, contact us first so we have a reasonable opportunity to investigate and fix the issue. Where a refund is appropriate, we will handle it according to the service agreement and applicable law.
Third-party charges such as hosting, domain registration, premium plugins, themes, apps, licences or payment-provider fees may be non-refundable because those charges are controlled by the relevant provider.
We do not provide refunds simply because a website does not achieve a particular level of traffic, ranking, sales, leads or revenue. Our services are technical website care services and do not guarantee business outcomes.
Approved refunds will normally be returned using the original payment method where reasonably possible. Processing time may depend on the payment provider or bank.
Email hello@caremywebsite.com with your name, website, invoice/order details and a short explanation of the request. We may ask for additional information so we can review it properly.
Nothing in this policy is intended to remove or restrict any consumer rights or remedies that cannot legally be excluded under applicable law.
We may update this policy when our services, pricing or legal requirements change. The latest version will be published on our website.
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